Our Commitment to Web Accessibility

Last updated: May 18, 2026

Web accessibility is a top priority at Pros Fix Appliances. We are committed to providing a fully accessible website experience for all users of all abilities, including those who rely on assistive technologies such as screen readers, screen magnification software, and alternative keyboard input devices. Our commitment extends to every customer seeking appliance repair in the San Fernando Valley and surrounding communities, so anyone who needs help with a refrigerator, washer, dryer, oven, stove, or dishwasher can easily reach us, request service, and learn about our work.

We believe web accessibility is not optional but essential. Whether you are scheduling a same-day refrigerator repair, reading our maintenance blog, or comparing service areas, you deserve a smooth, barrier-free experience. This Web Accessibility Statement explains how Pros Fix Appliances designs, builds, tests, and continuously improves our website to meet the needs of every visitor.

On This Page

Conformance Status

Pros Fix Appliances strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG is an internationally agreed-upon standard developed by the World Wide Web Consortium (W3C) that defines how to make digital content perceivable, operable, understandable, and robust. We also align our practices with the spirit of the ADA Title III and Section 508 of the Rehabilitation Act. Some portions of our site may not yet fully meet these guidelines; we treat partial conformance as a known gap and actively work to close it.

5 Ongoing Efforts to Ensure Web Accessibility

Web accessibility is an ongoing process, not a one-time project. As we add new pages, service areas, blog posts, and booking functionality, every design, code change, and content update is checked against WCAG 2.1 Level AA. Our internal testing is performed by our team using industry-standard tools and techniques, including:

  • The Accessibility Checker WordPress plugin for automated scans on every page and post
  • Color contrast analyzers to verify that text, icons, and interactive elements meet contrast ratio requirements
  • Keyboard-only navigation testing to confirm every menu, form, and call-to-action button can be reached and activated without a mouse
  • Screen reader testing with NVDA, JAWS, and VoiceOver to ensure announcements, headings, and link text are clear
  • Flesch-Kincaid readability tests so our service descriptions, repair guides, and policies remain easy to understand
  • The AccessiYes accessibility widget, which lets visitors personalize contrast, text size, spacing, cursor, and other display preferences

12 Web Accessibility Features on Our Website

The following essential web accessibility features are built into the Pros Fix Appliances website to make it easier for everyone to find appliance repair information, book service, and contact our technicians:

  • WCAG 2.1 Level AA design standards applied across the entire site, including the homepage, service pages, city pages, and blog
  • Semantic HTML structure with proper headings (H1, H2, H3), landmarks, and lists so screen readers can navigate content logically
  • Descriptive alt text on images of appliances, technicians, and service illustrations
  • Keyboard-accessible navigation, menus, dropdowns, and booking forms with visible focus indicators
  • Skip-to-content links that allow keyboard and screen reader users to bypass repeated navigation
  • High color contrast between text and background for improved readability
  • Resizable text that remains readable when zoomed up to 200% without loss of content or functionality
  • Clear, descriptive link text (such as “Schedule refrigerator repair” instead of “click here”)
  • Form labels and error messages programmatically associated with each input on our contact and booking forms
  • An accessibility widget offering on-demand adjustments for contrast, font size, letter spacing, line height, cursor size, reading guides, and animation control
  • Mobile-responsive layout that adapts to phones, tablets, and assistive devices
  • Multiple contact options, including phone, email, and an online booking form, so customers can reach us in the way that works best for them

Where We Are Improving Our Web Accessibility

We recognize that web accessibility is a journey of continuous improvement. We are currently focused on the following areas:

  • Adding and refining descriptive alt text on older blog images and city-specific service pages
  • Improving heading hierarchy and structure on legacy pages created before our current accessibility guidelines
  • Enhancing color contrast on selected buttons, badges, and footer elements
  • Expanding ARIA labels and roles on interactive components such as accordions, tabs, and the booking widget
  • Auditing third-party embeds (maps, review widgets, chat tools) and working with vendors to address any accessibility gaps
  • Adding captions and transcripts to any future video content showcasing appliance repair tips
  • Reviewing the Open Issues report from our accessibility scanner each month and prioritizing the most impactful fixes

This is part of our broader effort to make every customer’s experience at Pros Fix Appliances a welcoming one, from the moment they land on our homepage to the moment a technician arrives at their door. Please note that while we make every effort to provide accessible information, we cannot guarantee the accessibility of third-party websites we may link to, such as manufacturer warranty pages or external resources.

Web Accessibility Support and Contact

We welcome comments, questions, and feedback about our website’s accessibility. If you are using assistive technologies and are having difficulty using any part of our website, or if you would like to request information in an alternative format, please contact us:

When you reach out, please include the web address (URL) of the page where you experienced the issue, a brief description of the problem, the assistive technology or browser you were using, and the best way to contact you back. Our team will do its best to assist you, provide the information you need, and resolve the issue as quickly as possible.

Formal Complaints and Feedback

If you have tried the steps above and still have not received a satisfactory response, you are welcome to submit a formal complaint by emailing Info@ProsFixAppliances.com with the subject line “Web Accessibility Complaint.” We treat accessibility feedback as a priority and will respond within a reasonable timeframe.

Thank you for helping us make Pros Fix Appliances a more accessible appliance repair service for every customer in the San Fernando Valley and beyond.

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